Open Banking

A consumer must provide sufficient evidence to establish they were the victim of a scam before a payment service provider can be held liable for failing to prevent or refund losses from that scam.

Where evidence is contradictory, decisions are made on balance of probabilities based on contemporaneous system records rather than recollection.

A bank must take appropriate steps to protect customers from authorised push payment fraud, with the duty to intervene scaling with the risk profile of transactions.

Banks are not required to provide forbearance beyond the built-in Pay As You Grow options for unregulated Bounce Back Loans, and must only agree to affordable repayment arrangements.