Financial Advice Centre (Helensburgh) Limited formerly Douglas Buchanan Savings Life & Pensions Ltd
What this means for you
Because Financial Advice Centre (Helensburgh) Limited formerly Douglas Buchanan Savings Life & Pensions Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Financial Advice Centre (Helensburgh) Limited, formerly known as Douglas Buchanan Savings Life & Pensions Ltd (FRN 134781), was declared in default by the Financial Services Compensation Scheme on 3 November 2004. The firm's product types are not specified in available records. Former customers may be eligible for FSCS compensation, though the specific limits applicable depend on the nature of products held.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.