Roytrust Financial Services Limited (subsequently changed name to Gentra Financial Services Limited)
What this means for you
Because Roytrust Financial Services Limited (subsequently changed name to Gentra Financial Services Limited) has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Roytrust Financial Services Limited, operating under FRN 136425 and later renamed Gentra Financial Services Limited, was declared in default by the Financial Services Compensation Scheme on 4 December 1998. The firm's specific product offerings are not recorded in available data. Eligible customers may be entitled to compensation under the FSCS's standard protection limits, though the applicable category cannot be determined without information on the products involved.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.