True Financial Management Limited formerly HNL Financial Services Limited
What this means for you
Because True Financial Management Limited formerly HNL Financial Services Limited has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
True Financial Management Limited, formerly known as HNL Financial Services Limited (FRN 175648), was declared in default by the Financial Services Compensation Scheme on 22 October 2014. The firm's product offerings cannot be determined from available records, and consequently the applicable FSCS compensation limits for affected customers cannot be specified. Former clients should contact the FSCS directly to establish their eligibility for compensation based on the specific products they held with the firm.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.