FSCS in-default register

Quest Mortgage Solutions Ltd

Declared in default22 January 2018FRN 460429

What this means for you

Because Quest Mortgage Solutions Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Quest Mortgage Solutions Ltd (FRN 460429) was declared in default by the Financial Services Compensation Scheme on 22 January 2018. The firm, which operated without additional trading names, provided mortgage-related financial services to UK consumers. Former customers of the firm may be eligible for FSCS compensation of up to £85,000 in relation to mortgage products.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.