FSCS in-default register

Spires Independent Ltd, trading as Paladin, also trading as Tony Castrey Wealth Management

Declared in default1 November 2021FRN 585453

What this means for you

Because Spires Independent Ltd, trading as Paladin, also trading as Tony Castrey Wealth Management has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Spires Independent Ltd, which operated under the trading names Paladin and Tony Castrey Wealth Management (FRN 585453), provided pension advice, pension transfer, and SIPP administration services. The firm was declared in default by the Financial Services Compensation Scheme on 1 November 2021. Eligible customers may be entitled to compensation of up to £85,000 for qualifying pension-related claims.

Products this firm wrote

Pension advicePension transferSIPP administration

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.