Nhs Pension Scheme · CAS-82174-Z5V6

CAS-82174-Z5V6

Ombudsman’s Determination Applicant Mr R

Scheme NHS Pension Scheme (the Scheme)

Respondent NHS Business Services Authority (NHS BSA)

Outcome

Complaint summary

Background information, including submissions from the parties

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On 27 April 2021, the Trust contacted NHS BSA for the first time and asked for it to review the calculation of Mr R’s retirement benefits explaining that the pensionable pay figure it had used appeared to be low.

Around the same time, Mr R raised a complaint with NHS BSA under the Scheme’s Internal Dispute Resolution Procedure (IDRP) and submitted information he had compiled regarding his pensionable pay from the Trust.

In his complaint, Mr R highlighted that after leaving the Scheme, he had encountered difficulty in obtaining his accurate pensionable pay figure which resulted in NHS BSA incorrectly calculating his retirement benefits. Mr R requested that NHS BSA recalculate his retirement benefits and provide him with compensation for the amount of time he had spent in trying to obtain his correct pay figure from the Trust.

2 CAS-82174-Z5V6 Adjudicator’s view Mr R’s complaint was considered by one of our Adjudicators who concluded that no further action was required by NHS BSA. The Adjudicator’s findings are summarised below in paragraphs 18 to 20.

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Therefore, I do not uphold Mr R’s complaint.

Camilla Barry

Deputy Pensions Ombudsman 19 June 2025

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